Emergencies and first aid
Are you facing a medical emergency? Who should you contact? How? Here you will find all the advice and emergency services you need to help you in this difficult situation where someone's life may be in danger.
How should you respond in an emergency?
Act quickly and calmly
In the event of an accident or emergency, the first few minutes, or even seconds, are crucial. Make sure you act quickly, but also effectively. Above all, you must keep your cool and follow the protocol below to help the victims.
- Secure the accident site and the people involved and/or injured.
- Assess the condition of the victims, looking for any obvious injuries or trauma.
- Then call for help by dialing the emergency numbers.
For all emergency numbers, state your identity, your location, and the location of the person in danger right from the start.
You will also need to describe the circumstances of the accident and the symptoms of the injured person in detail, if necessary. The emergency services will then be able to respond as quickly as possible and/or give you all the first aid advice you need. - Perform first aid.
First aid
On the SanteSecu.lu website , you will find first aid procedures to administer to an unconscious person or someone in cardiac arrest, to treat wounds, or to clear blocked airways.
While waiting for medical assistance, knowing how to perform these procedures in an emergency involving an adult, child, or infant can save lives.
Which emergency services should you contact in Luxembourg?
112: emergency telephone number for injuries
If you find yourself in an emergency situation with injured people, call 112 for rapid and vital assistance.
112 is the European emergency telephone number. In Luxembourg, as elsewhere in Europe, 112 allows you to quickly contact the fire department, an ambulance, or the police and civil protection services.
This service should be contacted in the event of a medical or life-threatening emergency such as an accident, illness, attempted suicide, fire, etc.
Do not hesitate to call 112 in the event of unconscious persons, domestic accidents, or traffic accidents.
When you call 112, you will be put in touch with an operator who will give you advice on what to do. To ensure an effective response and the dispatch of emergency services as quickly as possible, you must provide your contact details, the location of the incident, a description of what has happened, the number of people injured, etc.
In Luxembourg, 112 should also be contacted in the event of a nighttime emergency, outside of the opening hours of doctors' offices and medical centers.
The emergency service will also tell you which hospitals are on call.
The service is free of charge. It operates 24 hours a day, 7 days a week. Formore information, visit www.112.public.lu
113: emergency telephone number for non-injury cases
By calling 113, you will be put in touch with the Luxembourg Grand Ducal Police.
The service is free of charge. It operates 24/7. Call this number in the event of an accident, physical assault, theft, etc. without injuries or life-threatening emergencies.
The Grand Ducal Police will be able to intervene to secure the area in the event of an accident, take the necessary initial measures to ensure people's well-being, and also take note of your complaint if necessary.
Let's not tie up the emergency services!
In 2017, the Centre Hospitalier de Luxembourg treated an average of 220 people in the emergency room per day. In reality, less than 1.6% of emergency room admissions were level 1 "life-threatening" emergencies. On the other hand, 40% of admissions were level 5.
Nearly one in two patients arrives at the emergency room between noon and 8 p.m. However, during these hours, it is possible to see a doctor or go to a medical center.
Nevertheless, despite this high demand, which is not always justified, the care provided by Luxembourg's healthcare teams is fast and of high quality. 75% of requests to Luxembourg emergency rooms are processed in less than 3 hours. The average waiting time in Luxembourg emergency rooms is 3 hours and 49 minutes, compared to an average of 4 hours in other European hospitals.
To further improve hospital emergency services, consider visiting a doctor's office or medical center during daytime hours if your condition is not urgent.
To find out more about the procedures for obtaining a Luxembourg Medical Certificate in an emergency, see our section on sick leave.
Emergency medical services in Luxembourg
Children's emergencies at the Kannerklinik in Luxembourg
The CHL's Kannerklinik treats children aged 0 to 15 in emergencies, 24 hours a day, 7 days a week.
The Kannerklinik is located at 4, rue Ernest Barblé, L-1210 Luxembourg.
Emergency hospitals in Luxembourg
To find out which clinics and hospitals are on call in Luxembourg, click here. You will find the name of the hospital on call in your area, as well as its contact details.
Please note that the CHL and the Kirchberg Hospital take turns being on call.
Would you like to find out more about the different hospitals, maternity wards, and clinics in Luxembourg? Click on this link.
Medical centers outside normal consultation hours
Please note that medical centers are not emergency services.
However, they do provide medical consultations outside of regular doctor's office hours. Find out more about consultations with a private doctor or at a medical center.
On-call pharmacies in Luxembourg
On-call pharmacies can dispense prescription drugs outside of regular pharmacy opening hours. To find out which pharmacies are on call in Luxembourg in real time, click here!
Would you like to find out more about pharmacies in Luxembourg? Click here.
Dental emergencies at the weekend in Luxembourg
Do you have a dental emergency outside of dental office hours?
The CHL has an on-call dental service at 4 Rue Ernest Barblé in Luxembourg, open from 2 p.m. on Saturday to 6 p.m. on Sunday.
The service is provided on a rotating basis by all dentists in the country. In the event of an accident affecting the teeth, the person concerned is welcomed and treated at the on-call hospital.
Poison Control Center: 800-255-5000
The Poison Control Center should be contacted whenever there is a risk of poisoning from dangerous products, householdproducts, medications, carbon monoxide poisoning, or other causes.
By calling 8002-5500, you will be immediately connected to an emergency toxicology information service. The service is free of charge and available 24/7.
Remember to keep the product in question nearby so that you can provide all the necessary information to the emergency poison control center.
Mental health emergencies and distress
Missing or distressed children: 116 000
Is your child missing or in distress? You can call the European emergency number at 116 000.
This number is available 24/7. The Luxembourg National Children's Office (ONE) will take your call. In collaboration with the Grand Ducal Police, all measures will be taken to provide you with the necessary answers.
Suicide prevention
In order to prevent suicides, a number of associations offer telephone support services, including SOS Détresse on 454545.
More information on this page for the prevention and support of people in vulnerable situations.
LAR, helicopter rescues and air ambulances
LAR – Luxembourg Air Rescus is a non-profit organization founded in 1988. Every year, LAR saves nearly 3,000 lives thanks to a fleet of rescue helicopters and air ambulances. LAR operates all over the world.
A private, humanitarian organization based in Luxembourg, LAR is self-financed through the contributions of its 180,000 members. As a thank you to its members, LAR offers free repatriation to all its members in the event of a medical emergency abroad.
Membership can be individual or family-based. It takes effect one month after payment is received.
Grand Ducal Police, security, and civil protection
The Grand Ducal Police is the Luxembourg police force. It ensures security on national territory and protects the rights and freedoms of citizens. It also ensures the protection of people and property by maintaining public order.
Police emergencies: number 113, national intervention without injuries
In the event of an emergency without injuries, threats, or danger, you can contact the Grand Ducal Police 24 hours a day, 7 days a week by calling the National Intervention Center at 113.
Your call will either be handled directly or transferred to the relevant regional police force.
To ensure that your call is taken into account and dealt with as quickly as possible, provide all relevant information. Give your identity, your location (if possible), the location of the incident, and a clear description of the facts reported. The call taker will ask you all the questions necessary to properly assess the situation.
Road safety and traffic checks
For your safety on Luxembourg's roads, you can find all kinds of useful advice on the Grand Ducal Police website.
To help prevent accidents, traffic checks carried out by the police on the roads are announced on their website.
E-police station for your police procedures
You no longer need to go to a police station to carry out certain procedures with the Grand Ducal Police.
You can carry out the following procedures directly on the Grand Ducal Police website:
- file a complaint online
- report a lost or found item online
- report property damage caused by a vehicle to another vehicle or to road infrastructure. Please note that this does not apply to accidents involving people! In this case, you must call 112
- register for police surveillance during your vacation
- report online grooming of your children
- report cases of child sex tourism during your travels abroad
- register your child with the "lost children " service at the Schueberfouer fair(to be done no later than the day before your visit to the fair and during working days)
Lost and found
Have you lost your glasses or keys? Contact the National Lost Property Service:
- Tel.: (+352) 244 24 4070 (Call times: 8:30 a.m. – 11:30 a.m. / 2:00 p.m. – 4:00 p.m.)
- Email: snot@police.etat.lu
Have you found a bag or coat? Please return it as soon as possible to your nearest police station.
Please note that any lost property handed in to a police station will be kept there for eight days. After this period, if the item has not been claimed, it will be handed over to the National Lost Property Service.
Cité Policière Grand-Duc Henri (CPGDH) 1 A-F, rue de Trèves L-2632 Findel
The Grand Ducal Police also publishes a list of lost property on its website.
More information is available on the Grand Ducal Police website.
There you will find all the necessary information about the Luxembourg Police itself, as well as their job offers.
You will also find advice on what to do in the event of burglary, fraud, theft, violence, cyberbullying, etc.
The police also provide advice on how to prevent yourself from becoming a victim of theft or violence.
LU-alert.lu alert system
The LU-Alert warning and information system alerts the population in the event of an emergency. Several public authorities, such as the police, fire department, foreign affairs administration, veterinarians, and meteorological services, are required to share information about current or future risks in the event of danger.
The information is shared on the website lu-alert.lu/ and via a downloadable smartphone app. Users can set their preferred alert level.
First aid courses in Luxembourg
Why take first aid courses?
Anyone can witness an accident or someone feeling unwell and may be able to save a life. First aidcourses teach you the right actions and reflexes to take to help someone in medical danger.
By taking first aid courses, you will learn how to help someone who is injured, unconscious, or in a life-threatening emergency. These first aid measures allow you to provide initial care while waiting for medical professionals to arrive.
How can you learn first aid?
The INFS (Institut National de Formation des Secours) is the central authority for first aid courses in Luxembourg. The organization now offers these first aid courses free of charge to the general public. Ask your local municipal administration for more information .
Companies can also have their employees take these first aid courses, but in this case, they must pay for them. According to the law, Luxembourg companies must train certain members of their staff in first aid. The minimum number of first aiders must be 5% of the staff in a commercial or administrative company, and 10% in other cases. Companies must also have a first aid station.
First aid course content
The first aid course program is organized over a total of 16 hours. The program combines theory (1/3) and practice (2/3) based on the European First Aid Course model.
At the end of the course, participants will know how to perform the necessary first aid procedures:
- secure the accident site,
- effectively call for help,
- perform life-saving procedures such as the recovery position and cardiopulmonary resuscitation,
- stopping bleeding,
- removing a helmet from an injured motorcyclist, etc.
The minimum age requirement to attend the course is 12 years old. Registration for the first aid course must be done online at cgids.
At the end of the training, you will receive a free first aid certificate valid for five years.
Would you like to learn more about the healthcare system in Luxembourg? Visit our pages ordownload our free guide in PDF format for all the information you need in Luxembourg.
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